Related Work Experience


Technical Support Engineer

Cisco Systems, RTP, NC -05 /10 – Present

  • Perform routine monitoring and technical support of assigned CNC’s
  • Basic troubleshooting in UNIX environment to fix or better define technical problems with CNC to decrease unnecessary escalation
  • Use scripting technologies to automate tasks performed on daily basis to increase efficiency of information collection
  • Monitor CNC data collection and upload for all assigned account and ensure designated accounts in CDV program collect inventory and configuration from 95% or more from the devices on the network
  • Ensure Syslog information is collected, uploaded, and displayed in online tool every day
Web Developer

Little Red BIrd, Charlotte, NC – 10/09 – Present

  • Responsible for Web Development portion of large scale project.
  • Responsible for taking an pre-designed layout and constructing it into a fully functional, cross browser compatible web site.
  • Given freedom on client login area to manage information submitted to a database.
  • Developed a solution to easily move a large number of records into contact management software.
  • Technologies used in Web Development portion include XHTML, CSS, Javascript, MooTools, JQuery, WordPress, PHP, MySQL, and Photoshop
Webmaster & IT Support

Christian Community in Action, Cary, NC – 1/09-Present

  • Designed, Developed, Implemented custom CRM solution for Crisis Ministry portion of Dorcas Ministries which increased productivity by 50% over previous work flow method
  • Provide continuous technical support for CRM Application as needed
  • Re-designed web site to reflect re-branding efforts and provide more professional web presence, Technologies include integrated content management system to provide easy editing of web content for members of the organization
  • Created a suite of custom web applications aimed to provide less dependency on paper forms for Store Manager to use in daily operations, Tools include: Bulk Email Subscription Manager, Volunteer Database Application with on demand application generation, and a News Letter Management application for organizing news letters on the website
  • Other duties include troubleshooting computer and network connectivity issues, provide recommendations on hardware/software upgrades, and install

Full Resume and References avaible via inquiry through the contact page…